Returns & Exchanges
At ST. ALi, we want you to love every brew; if your order isn't quite right, we offer returns on hardware and non-perishable goods within 30 days of purchase.
1
Check Eligibility
Ensure your items are unused, in original packaging, and not a perishable food item like roasted coffee beans or fresh produce.
2
Contact Support
Email our support team with your order number and photos of any damage or issues to receive a Return Authorization number.
3
Pack and Ship
Securely package your items and send them back to our South Melbourne warehouse using a tracked shipping service.
4
Refund Processing
Once received and inspected, we will process your refund or store credit within 5-7 business days to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing